The Ultimate Showdown: Is O2 Better than Virgin?

When it comes to choosing a mobile network provider, there are numerous options available in the UK market. Two of the most popular contenders are O2 and Virgin Mobile. Both networks have their unique strengths and weaknesses, making it challenging for consumers to decide which one is better suited to their needs. In this article, we will delve into the features, benefits, and drawbacks of O2 and Virgin Mobile to help you make an informed decision.

Network Coverage and Speed

One of the most critical factors to consider when choosing a mobile network is its coverage and speed. A network with extensive coverage and fast speeds can provide a seamless user experience.

O2 boasts an impressive 4G coverage, with 99% of the UK population covered. Its 4G network is available in over 18,000 cities, towns, and villages across the country. O2 has also been investing heavily in its 5G rollout, with coverage currently available in over 150 locations.

On the other hand, Virgin Mobile operates on the EE network, which provides an even more extensive coverage. EE’s 4G network covers 99.8% of the UK population, making it one of the most widespread networks in the country. Virgin Mobile customers can also access EE’s 5G network, which is available in over 200 locations.

In terms of speed, O2’s 4G network can reach speeds of up to 50Mbps, while its 5G network can reach speeds of up to 1Gbps. Virgin Mobile, on the other hand, offers speeds of up to 90Mbps on its 4G network and up to 1Gbps on its 5G network.

While both networks offer impressive coverage and speeds, Virgin Mobile’s use of the EE network gives it a slight edge in terms of coverage and speed.

Prices and Plans

Another crucial factor to consider is the cost of the network’s plans and the value they offer.

O2 offers a range of plans to cater to different needs and budgets. Its SIM-only plans start from £10 per month, while its Pay Monthly plans start from £19 per month. O2 also offers a variety of data limits, ranging from 1GB to 100GB per month.

Virgin Mobile, on the other hand, offers a more limited range of plans. Its SIM-only plans start from £5 per month, while its Pay Monthly plans start from £16 per month. Virgin Mobile’s data limits range from 1GB to 100GB per month.

While Virgin Mobile’s plans are generally cheaper than O2’s, they also offer fewer perks and benefits. O2, for example, offers its customers access to Priority Tickets, which allows them to buy tickets to thousands of gigs and events 48 hours before they go on general sale.

Data Rollover

One feature that sets Virgin Mobile apart from O2 is its data rollover policy. With Virgin Mobile, any unused data from the previous month is carried over to the next month, allowing customers to make the most of their data allowance. O2, on the other hand, does not offer data rollover on any of its plans.

Customer Service

Good customer service is essential for any business, and mobile network providers are no exception.

O2 has a reputation for providing excellent customer service. It offers a range of support options, including online chat, phone support, and in-store assistance. O2’s customer service team is available 24/7 to help with any queries or issues.

Virgin Mobile also offers a range of support options, including online chat, phone support, and email support. However, its customer service team is only available from 8am to 10pm, Monday to Friday, and 8am to 8pm on weekends.

In terms of customer satisfaction, O2 has received higher ratings than Virgin Mobile. According to a survey by Ofcom, O2’s customer satisfaction rating is 92%, while Virgin Mobile’s rating is 88%.

Additional Features and Perks

Both O2 and Virgin Mobile offer a range of additional features and perks to their customers.

O2 offers its customers access to Wi-Fi on the London Underground, as well as a range of exclusive discounts and deals through its Priority Moments app. O2 also offers a range of add-ons, such as extra data or international calling minutes.

Virgin Mobile, on the other hand, offers its customers access to exclusive deals and discounts through its VeryMe Rewards app. Virgin Mobile also offers a range of add-ons, including extra data or international calling minutes.

One feature that sets O2 apart from Virgin Mobile is its Tu Go app, which allows customers to make and receive calls and texts over Wi-Fi. This app is particularly useful for customers who experience poor indoor coverage.

Phone Range and Availability

Both O2 and Virgin Mobile offer a range of phones from top manufacturers like Apple, Samsung, and Huawei.

O2 has a more extensive range of phones available, including exclusive handsets like the Samsung Galaxy Z Flip. O2 also offers a range of refurbished phones, which can be a more affordable option for customers.

Virgin Mobile, on the other hand, has a more limited range of phones available. However, it does offer some exclusive deals on certain handsets, making them more affordable for customers.

Conclusion

So, is O2 better than Virgin Mobile? The answer depends on your individual needs and preferences.

If you’re looking for a network with extensive coverage and fast speeds, Virgin Mobile may be the better option. Its use of the EE network provides a wider reach and faster speeds.

However, if you’re looking for a network with a range of plans and perks, O2 may be the better option. Its Priority Tickets and Wi-Fi on the London Underground are features that set it apart from Virgin Mobile.

Ultimately, the decision comes down to what matters most to you. If you’re looking for a reliable network with a range of features and perks, O2 may be the better choice. But if you’re looking for a network with extensive coverage and fast speeds at an affordable price, Virgin Mobile may be the way to go.

What is the main difference between O2 and Virgin?

The main difference between O2 and Virgin is their network coverage and availability. O2 is a mobile network operator that provides 2G, 3G, and 4G coverage to its customers, whereas Virgin is a virtual network operator that uses EE’s network infrastructure to provide its services. This means that Virgin customers get to use EE’s network, but with some limitations.

In terms of network performance, O2 has its own network infrastructure, which gives it more control over its services and customer experience. On the other hand, Virgin relies on EE’s network, which can sometimes lead to limitations in terms of speed and coverage. However, Virgin makes up for this by offering more competitive pricing and better customer service.

Which network has better coverage?

O2 has better network coverage in rural areas, with 99% 2G coverage and 97% 3G coverage across the UK. Virgin, on the other hand, uses EE’s network, which has 99% 2G coverage and 95% 3G coverage. While both networks have good coverage, O2 has a slight edge in rural areas.

However, it’s worth noting that network coverage can vary depending on your location and the type of phone you use. It’s always a good idea to check the network’s coverage in your area before making a decision. Additionally, both O2 and Virgin offer network checkers on their websites, which can give you a better idea of the coverage in your area.

What about 4G coverage?

O2 has 98% 4G coverage across the UK, which is impressive, but still behind EE’s 99% 4G coverage. Since Virgin uses EE’s network, it also has access to 99% 4G coverage. This means that Virgin customers can enjoy faster data speeds in more areas.

However, it’s worth noting that even with 4G coverage, data speeds can vary depending on your location and the number of users on the network. O2 has been investing heavily in its 4G network, and it’s expected to continue improving its coverage and speeds in the coming years.

How do their pricing plans compare?

Virgin offers more competitive pricing plans compared to O2, especially for low-to-medium data users. Virgin’s plans start from as low as £5 per month for 1GB of data, while O2’s plans start from £10 per month for 1GB of data. However, O2 offers more flexible plans with more data options, making it a better choice for heavy data users.

It’s worth noting that Virgin’s pricing plans are often promotional, which means the prices may increase after a certain period. O2, on the other hand, offers more transparent pricing with no hidden fees or surprises.

What about customer service?

Virgin is known for its excellent customer service, with a 4.5-star rating on Trustpilot. O2’s customer service is also good, but it lags behind Virgin with a 3.5-star rating on Trustpilot. Virgin’s customer service is often praised for being more helpful and responsive, while O2’s customer service can be slow to respond to queries.

However, it’s worth noting that customer service can vary depending on your location and the type of issue you’re experiencing. Both O2 and Virgin offer online chat support, phone support, and in-store support, so you can choose the method that works best for you.

Can I keep my phone number if I switch?

Yes, you can keep your phone number if you switch from O2 to Virgin or vice versa. Both networks allow you to port your number over to your new network, and it’s a relatively straightforward process. You’ll need to request a PAC code from your old network, which you can then use to transfer your number to your new network.

It’s worth noting that the process may take a few days, so you may experience a slight delay in service. Additionally, you’ll need to make sure your phone is compatible with your new network’s frequencies to ensure you get the best possible service.

Is it easy to switch networks?

Yes, switching networks is relatively easy, and both O2 and Virgin make it a straightforward process. You can switch online or in-store, and both networks will guide you through the process. You’ll need to provide some basic information, such as your name, address, and phone number, and the network will take care of the rest.

It’s worth noting that you may need to unlock your phone if you’re switching networks, which can take a few days. Additionally, you may need to wait for your new SIM card to arrive before you can activate your new service. However, both O2 and Virgin offer online tracking, so you can keep an eye on the status of your switch.